1. Acceptance of Terms
By accessing or using the Service, by clicking "I agree" (or a similar control), or by authorizing a connected account on behalf of an organization, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity (the "Customer"), you represent that you have the authority to bind that entity, and "you" refers to that entity.
If you do not agree to these Terms, you must not access or use the Service. If a separate written master agreement, order form, or enterprise subscription agreement has been signed between you and qbrin, that agreement controls to the extent it conflicts with these Terms.
2. The Service
qbrin is an enterprise knowledge and retrieval platform. It connects to Customer-authorized data sources, builds a searchable knowledge graph from that content, and uses retrieval-augmented generation (RAG) to return answers with citations back to the underlying source material. The Service may include web and mobile applications, search and question-answering, assistant and agent features, and administrative controls.
Nature of AI-Generated Output
The Service uses automated retrieval and large language models to synthesize responses. Output is probabilistic and may be incomplete, outdated, or incorrect, even when citations are provided. The Service is an information-retrieval and productivity tool. It is not a substitute for professional judgment and must not be relied upon as legal, medical, clinical, financial, regulatory, or other professional advice. You are responsible for reviewing and verifying any output before relying on or acting upon it.
3. Accounts & Access
Access to the Service generally requires credentials provisioned by your organization's administrator, including via enterprise Single Sign-On (SSO) or corporate email login. You are responsible for:
- Maintaining the confidentiality of your credentials and any access tokens.
- All activity that occurs under your account.
- Notifying us promptly of any unauthorized use or suspected security incident.
You must be at least 18 years old and legally able to enter into these Terms to use the Service. Administrators may add, suspend, or remove users and may control which data sources are connected on behalf of their organization.
4. Acceptable Use
You agree not to, and not to permit any user to:
- Use the Service in violation of any applicable law, regulation, or third-party right.
- Connect, upload, or process data that you do not have the right to access or share, or that you are contractually or legally prohibited from disclosing.
- Attempt to gain unauthorized access to the Service, other customers' data, or related systems or networks.
- Reverse engineer, decompile, scrape, or attempt to extract source code or underlying models, except to the extent this restriction is prohibited by law.
- Probe, scan, or test the vulnerability of the Service, or circumvent any security, access-control, or rate-limiting mechanism, without prior written authorization.
- Interfere with or disrupt the integrity or performance of the Service, or introduce malware or harmful code.
- Use the Service to build a competing product, or to train, fine-tune, or improve a machine-learning model that competes with qbrin.
- Misrepresent AI-generated output as human-authored where doing so is deceptive or unlawful.
We may suspend access without notice if we reasonably believe your use poses a security risk, violates these Terms, or may cause harm to qbrin, other customers, or third parties.
5. Customer Data & Ownership
"Customer Data" means the content, files, messages, metadata, and other data that you connect to, submit to, or generate through the Service, including content retrieved from connected third-party services and the queries you run.
You Own Your Data
As between you and qbrin, you (or your licensors) retain all right, title, and interest in and to Customer Data. We claim no ownership of it. You grant qbrin a limited, non-exclusive license to host, copy, index, transmit, and process Customer Data solely as necessary to provide, secure, maintain, and support the Service for you, and as instructed by you.
Permission Mirroring
The Service is designed to respect the access controls of your source systems. A user will not be served answers, citations, or results derived from source content to which that user does not have active read permission in the originating system.
6. Connected Services (incl. Google)
The Service can integrate with Customer-authorized third-party applications and platforms ("Connected Services"), such as Google Workspace (Gmail, Google Drive, Google Calendar), Slack, Confluence, Jira, Salesforce, and similar tools. When you connect a Connected Service, you authorize qbrin to access and process data from that service through its APIs, within the scope of the permissions you grant.
Your Authorization & Responsibility
You represent that you have the authority to connect each Connected Service and to authorize qbrin's access to the relevant accounts and data. Your use of each Connected Service remains governed by your agreement with that provider; qbrin is not responsible for the Connected Services themselves or for changes they make to their APIs or availability.
Google API Services
qbrin's access to, use of, and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The specific Google OAuth scopes we request, why we request them, and our Limited Use commitments are described in detail in our Privacy Policy.
Revoking Access
You may disconnect a Connected Service at any time from within the Service's administration controls, and you may revoke qbrin's access to your Google Account at any time via your Google Account permissions page. Revoking access stops future synchronization; deletion of previously indexed data is handled as described in the Privacy Policy and the account & data deletion flow.
7. Intellectual Property
The Service, including all software, models, designs, user interfaces, documentation, and the qbrin name and logos, and all related intellectual property rights, are and remain the exclusive property of qbrin and its licensors. Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.
Feedback
If you provide suggestions, ideas, or feedback about the Service, you grant qbrin a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate that feedback into the Service without obligation or compensation to you.
8. Fees & Subscriptions
Access to the Service is typically provided under a subscription described in an order form or enterprise agreement. Unless that document states otherwise, fees are quoted exclusive of taxes, are payable in advance, and are non-refundable except as required by law. We may suspend the Service for non-payment after providing reasonable notice. If no order form applies to your use (for example, an evaluation or trial), we may modify or discontinue access at any time.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. qbrin DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND VERIFYING OUTPUT BEFORE RELYING ON IT. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, qbrin'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO qbrin FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED.
11. Indemnification
You agree to defend, indemnify, and hold harmless qbrin and its officers, directors, employees, and agents from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of or related to: (a) your Customer Data or your use of Connected Services; (b) your violation of these Terms or applicable law; or (c) your infringement or misappropriation of any third-party right.
12. Term & Termination
These Terms remain in effect while you use the Service. You may stop using the Service and disconnect any Connected Services at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if continued provision poses a security or legal risk.
Upon termination, your right to use the Service ceases. You may request export or deletion of Customer Data as described in the Privacy Policy and the account & data deletion flow; absent a specific retention requirement, indexed data is securely erased within the timeframe stated there. Provisions that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.
14. Governing Law & Disputes
These Terms are governed by the laws of [jurisdiction], without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in [jurisdiction] for any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
15. Contact
Questions about these Terms can be directed to our legal team:
legal@qbrin.com
[Company legal name]
[Company mailing address]